Data deletion requests
Request access, correction, export or deletion of PRETTIS data.
These operational drafts need the operator’s legal details and jurisdiction-specific review before public commercial launch.
Store owners
Email privacy@prettis.ai from your registered owner email. Include your store name and request. We verify ownership before acting; do not send passwords, API keys, card details or full customer records. Disconnecting an integration stops its future use but does not itself delete order records.
Customers
Contact the merchant named on your checkout or WhatsApp conversation first, with your order reference and request. If you cannot reach them, email privacy@prettis.ai with the merchant name and enough information to locate the request. Do not forward the private checkout token publicly. We may ask for proportionate identity verification.
What happens next
We assess the request, coordinate with the responsible merchant and explain any records that must be retained for legal or transaction obligations. We do not promise a fixed retention period. Data already delivered to Stripe, Paymob, Meta, TikTok or another provider may also require a request under that provider’s own process. Advertising consent can be withdrawn immediately on checkout to stop future measurement.