What happens inside WhatsApp?
A practical guide to catalogs, carts and checkout.
Discovery and product cards
An official Meta catalog supplies product information in supported WhatsApp surfaces. Product and variant identifiers must match your store records.
A submitted cart is purchase intent
A customer can submit a native cart. That event is not proof of payment. Availability and current prices still need checking.
Confirmation and payment
Collect the delivery information and confirm the order. Cash on delivery remains unpaid until collected. Hosted payment links open the payment provider’s checkout.
Useful follow-up
Within the customer-service window, reply to incoming messages. Outside it, use an approved template. Marketing requires recorded opt-in and an easy way to stop.