Acceptable use
Rules that keep conversations useful and commerce trustworthy.
These operational drafts need the operator’s legal details and jurisdiction-specific review before public commercial launch.
Permission to message
Only message customers where you have the required permission. Record marketing consent, identify the store and honor opt-outs promptly. Do not buy contact lists or conceal the sender.
Platform rules
Follow WhatsApp Business Messaging and Commerce policies. Use approved templates when required. Do not use unofficial WhatsApp automation or tools intended to evade platform restrictions.
Products and content
Do not use this pilot for prohibited or regulated product categories, including pharmaceuticals requiring specialized review. Do not misrepresent products, prices, stock, delivery, refunds or payment status.
Security
Do not probe, bypass or exploit tenant permissions. Do not share access tokens or upload malicious files. Report security concerns using the Email contact.